Karen Minter

After a very disappointing experience and an unsatisfactory outcome with a big name canine orthotics and prosthetic company, Bill Bickley at Pet Artificial Limbs and Supports restored my faith and renewed my enthusiasm in the prospect of seeing my foster dog in a prosthetic. From the first phone call, when he answered the phone himself, and I was able to talk to him directly, I knew things would be different. He was a good listener, sympathetic to what I had already been through, and confident that he could help me. He asked questions, he offered ideas, and made suggestions. I was impressed with the timely manner in which he responded to emails, texts, and phone messages. His primary focus was always on designing a prosthetic that well suited my dog but also took into consideration my vision. When I was at a loss for direction, not knowing where to turn, he came to my rescue. Unlike the impersonal distant approach I experienced with the big name company, Bill's method of customer care worked for me and gave me the best possible experience, process, and outcome. Pogo and I are satisfied customers and highly recommend PALS.